FAQ QUESTIONS

1. Should I winterize my grill?

2. What should I do to get my grill ready for the season?

3. How do I season my cast iron?

4. How do I clean my grill?

5. My grill won't get hot, even with all the burners on. Why?

6. I see what looks like paint peeling off of the inside of the lid of my grill. Is this dangerous?

7. My cast iron burners look rusty. What should I do?

8. How can I replace my owners manual?

9. I noticed what looks like frost on my regulator is that normal?

10. I heard a funny noise coming from my grill. What should I do?

11. I think my tank my have a leak, what should I do?

12. How do I perform a leak test?

13. My grill is looking dull, can I wax it?

14. Can I paint my grill hood? Firebox? Cart?

15. The inside of my grill looks bad, can I use oven cleaner?

16. Why are there no lava rocks with my grill? Can I use them?



 
FAQ ANSWERS

 



1.
Q. Should I winterize my grill?

A. Many people grill year-round, so winterizing and storing your grill through the off-season is strictly a matter of personal preference. Nonetheless, even if you do grill year-round, inclement weather and extreme temperatures must be given special consideration, not only during colder weather, but even during the summer months.

- First of all, electrical parts must be disconnected from electric currents and gas cylinders should be turned off and disconnected from the grill. Any charcoal residue should be emptied from fire grates.

- Next, avoiding electrical parts and electrodes, clean inside and outside surfaces with warm, soapy water and wipe dry. Cast iron parts can be treated with a solid vegetable shortening to prevent rust. Simply apply a thin coating of shortening to the entire surface of grids and burners with a paper towel.

- Finally, grills should ideally be kept in a covered area, garage, or storage building when not in use and a heavy-duty vinyl grill cover is a must, particularly if your grill has electrical parts.

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2.
Q. What should I do to get my grill ready for the season?

A. If your grill has been well cared for, gearing up for the season should be a snap. Remove the cover and clear away any accumulated dirt, dust, and spider webs. Spiders are attracted to propane and tend to nest in gas tubes. Clean the burner orifices with pipe cleaners or toothpicks. Perform the leak tests on gas grills as instructed in your owners manual. Cast iron grids can be seasoned before use and as needed throughout the season. Even nickel plated grids can be pretreated with cooking spray to prevent food from sticking.

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3.
Q. How do I season my cast iron?

A. Wash and rinse grids with warm soapy water and dry completely. Spread a thin coating of solid vegetable shortening over the entire surface. Install the grids on the grill, light the burners, and turn to the low setting with the hood closed. Allow the grids to heat for an hour, then turn the burners off and allow the grids to cool. This process can be repeated as needed.

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4.
Q. How do I clean my grill?

A. Grills exteriors can be cleaned with warm, soapy water. Do not use wire brushes or abrasive cleaners on porcelain surfaces. Do not use oven cleaner or other corrosive chemicals.

Gas grill burners can be removed and cleaned using a stiff-bristled brush to remove debris, rust, and food particles, and a pipe cleaner to clean the holes of the burners.

Factory installed elements on electric grills should not be removed from the grill, nor should they be allowed to come into contact with water.

By allowing excess charcoal to burn away after each use, the ashes can easily be dumped before the next use. Food residue on cooking grids should be allowed to burn-off after each use, and then gently brushed away immediately before the next use.

Grids can also be cleaned with warm, soapy water and a soft-bristled brush, or nylon-netting pot scrubber. Do not use oven cleaner and do not wash grill parts in a dishwasher.

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5.
Q. My grill won't get hot, even with all the burners on. Why?

A. Do not go strictly by the heat indicator to determine the temperature of your grill. It is merely an indicator of heat and is not exact. If your food is cooking within a reasonable period of time, chances are that the heat indicator has lost its calibration and is giving a false reading. An oven thermometer more precisely measures exact temperature. However, if it takes an inordinately long period of time for your food to cook, you will need to try different things to determine where the problem lies.

- Check to be sure that there is gas in the cylinder. Low gas levels will affect the intensity of the flame.

- Reset your regulator by removing it from the cylinder and then reattaching it.

- Check for gas leaks by performing the leak test described in your owners manual.

- Remove and clean your burners and be sure that they are installed correctly.

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6.
Q. I see what looks like paint peeling off of the inside of the lid of my grill. Is this dangerous?

A. First, rest assured that no toxic materials were used in the manufacturing of your grill, and that the processes used comply with all industry standards. Actually, the hood is not painted, but is porcelain coated. The flaking you are seeing is a build-up of creosote, a residue that naturally occurs while cooking. It can be easily removed with a soft-bristled brush and prevented by occasionally wiping down the inside of the hood with a de-greaser.

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7.
Q. My cast iron burners look rusty. What should I do?

A. Because they are cast iron, rust will naturally occur. For that reason, the burners need to be removed on occasion and wire-brushed so that the rust does not accumulate.

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8.
Q. How can I replace my owners manual?

A. You can download an owners manual by going here. If you are unable to download please send your name and address along with the model number that you own and we will gladly send the owners manual to you.

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9.
Q. I noticed what looks like frost on my regulator is that normal?

A. Outdoor temperature and propane gas temperature differences can cause condensation. Liquid propane gets colder as the tank empties and the pressure levels drop which creates condensation. Disconnect the regulator hose from the unit and tank for at least 30 minutes to equalize the temperature.

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10.
Q. I heard a funny noise coming from my grill. What should I do?

A. Outside temperature, humidity, barometric pressure, air in the gas lines or hoses, and the gas level within the tank may cause the rubber diaphragm inside the regulator to vibrate, making a humming or whistling sound. Although this sound may be alarming, this is NOT dangerous as long as it is not accompanied by the smell of gas. Simply adjust the burner settings and usually the sound will subside. If the humming sound persists, disconnect the regulator from the cylinder and then reconnect it. This will reset the excess flow valve.

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11.
Q. I think my tank may have a leak, what should I do?

A. Always perform a leak test before each use. Never use an open flame to test for gas leaks. Perform leak test in a well ventilated area. Do not perform leak test on a grill while it is hot or in use. Do not use the LP gas grill if you detect a gas leak.


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12.
Q. How do I perform a leak test?

A. Supplies Needed for a Leak Test: Clean paint brush, water, and dishwashing liquid.
WARNING: To avoid a burn or gas explosion, never use a match or open flame to test for gas leaks.

1) Use an LP Cylinder equipped with an OPD (Overfill Prevention Device) and have it filled at an authorized LP gas dealer by a qualified attendant.

2) Make sure all of the grill control panel knobs are turned to the “off” position and verify that the LP gas cylinder valve is closed by turning the knob on the LP gas cylinder clockwise until it stops.

3) Mix one cup of water with one cup of dishwashing liquid.

4) Open the valve on LP gas cylinder (Turn the knob on the LP gas cylinder counter-clockwise.)

5) Check for leaks by brushing the soap solution on all LP gas connections and fittings. Make sure you generously brush the locations with the soap solution, completely surrounding the connections and fittings.

6) If “growing” bubbles appear on any of the connection points, you have detected a gas leak. Immediately close the LP cylinder valve by turning the handle clockwise. .....A) If leak appears at either end of hose and regulator assembly, retighten the connection at the leak, but do not overtighten. (Note: Only hand tighten at coupling nut) Repeat Leak Test.
.....B) If the leak is coming from the LP gas cylinder, from the valves at the control knobs, or if the leak cannot be stopped, DO NOT USE THE GRILL - Call Customer Service at 1-800-251-7558.

7) Upon completion of leak test, turn all control knobs to the “off” position. Turn the handle on the LP gas cylinder clockwise until it stops. Disconnect LP gas cylinder by turning coupling nut on regulator in a counter clockwise direction until regulator is released from threaded LP cylinder gas nozzle.

8) Place the protective cap over LP cylinder gas nozzle. After completing Leak Test, you are ready to begin using your grill!

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13.
Q. My grill is looking dull, can I wax it?

A. Waxing any part of your grill is unnecessary, ineffective, and could streak or stain the grill's finish. Plus, you could experience burnt wax odor or taste when the grill is hot.

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14.
Q. Can I paint my grill hood? Firebox? Cart?

A. Although your grill's finish is very durable and designed to withstand extreme heat, in the event that you wish to touch-up, be sure to use a paint specially formulated for high-heat applications. After painting, turn your grill to high and allow the paint to bake on, or cure, before cooking.

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15.
Q. The inside of my grill looks bad, can I use oven cleaner?

A. Never use oven cleaner, as it is much too corrosive for use on any part of your charcoal, electric, or gas grill.

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16.
Q. Why are there no lava rocks with my grill? Can I use them?

A. The Bushman, Bondi, and Joey models use a Flavor Activator panel that is designed to do the same thing as lava rock or briquettes. When the drippings come into contact with a hot surface, whatever medium that is, they dissipate and create the smoke from which the food gets its grilled flavor.

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Important Notices

There are currently no recalls or important notices.

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